Parent Agency: California State Probation
This agency (LA Probation, AGENCY_CODE_MAIN: CA-LAP) shares its Officer Tag pool with the parent hierarchy.
S2S / dev only Raw feature flags (internal — hidden from partners)
Internal toggles that drive the partner-facing capabilities above. Not visible on the partner settings surface.
Features render conditionally based on these flags.
Profile
Notification Preferences
Security
Two-Factor Authentication
Adds an extra layer of security to your account
Team Management
Admin only — manage users for LA Probation.
| Name | Role | Client Access | Actions | |
|---|---|---|---|---|
| J. Rodriguez | j.rodriguez@laprobation.gov | Admin | All | |
| M. Lee | m.lee@laprobation.gov | User | By Officer Tag: TAG-204 | |
| P. Okafor | accounting@laprobation.gov | Accounting Only | All |
Clients grouped by officer tag. Reassign between officers as needed.
Officer Tag TAG-204 — M. Lee (12 clients)
| Client | Case # | Program | Reassign |
|---|---|---|---|
| Carlos Mendez | PR-2025-0412 | DV-BIP | |
| K. Washington | PR-2025-0301 | DV-BIP |
Unassigned (3 clients)
| Client | Case # | Program | Reassign |
|---|---|---|---|
| Priya Patel | PR-2026-0093 | Parenting |
Organizational Groups
Create groups and assign clients for reporting and access.
| Group | Clients | Description | Actions |
|---|---|---|---|
| DV Cohort — East | 14 | DV-BIP clients, East LA region | |
| Spanish-Language | 9 | Spanish-preferred cohorts |
Officer Tags
Shared with parent agency pool (AGENCY_CODE_MAIN: CA-LAP).
| Tag ID | Officer Name | Status | Actions |
|---|---|---|---|
| TAG-118 | J. Rodriguez | Active | |
| TAG-204 | M. Lee | Active | |
| TAG-095 | R. Gonzales (retired) | Inactive |
Open Tickets
7
3 unassigned · 4 in progress
Volume (30d)
52
45 resolved · 87% resolution
Median First Response
3h 12m
across assigned tickets (30d)
Open Rate
13%
open ÷ received (rolling 30d)
Confirm ticket status taxonomy and the SLA / target first-response threshold.
The status values, priority levels, and category list below are placeholders shown to wire up the workflow — they are not a decided taxonomy. The "Median First Response" and "Open Rate" metrics above need a target/SLA to color thresholds (green/amber/rose). Provide the agreed status set, priority levels, category list, and SLA target before these go live.
Support Tickets
Assign, track, and resolve agency support requests.
| Ticket | Requester | Category | Priority | Assignee | Status | First Response | Actions |
|---|---|---|---|---|---|---|---|
| #1042 Cannot upload progress report | M. Lee | Reporting | High | D. Chen | In Progress | 1h 04m | |
| #1041 Officer tag not showing on caseload | P. Okafor | Access & Tags | Medium | D. Chen | Waiting on Requester | 2h 38m | |
| #1040 Billing batch missing two clients | P. Okafor | Billing | Medium | Unassigned | Open | — | |
| #1037 Password reset for new user | J. Rodriguez | Account | Low | D. Chen | Resolved | 42m |
Onboarding
Getting Started with the CCM Portal
4:12
Submitting Your First Referral
6:30
Reading Progress Reports
3:48
Administration
Managing Team Members
5:05
Officer Tags & Caseload
7:22
Billing
Understanding Invoice Batches
4:55